Independent vs. Captive Insurance Agent: What's the Difference?
The short version
A captive agent sells insurance for one company. An independent agent works with several companies and can compare them for you. Both are licensed, and both can be good. The difference is how many options you see and who you're working for when you shop.
How captive agents work
Captive agents represent a single insurer, such as State Farm, Allstate, or Farmers. They know that company's products well, and many people like having one brand for everything, including claims.
The tradeoff is that they can only quote what their company offers. If that company isn't competitive for your situation, whether that's your driving record, your home's age or roof, or your area, a captive agent can't shop elsewhere.
How independent agents work
An independent agent holds appointments with multiple carriers and can compare coverage and price across them. If one carrier is a poor fit for your situation, there are others to look at. That matters most when you have something that carriers rate differently, like a newer home, an older roof, a recent claim, or several drivers.
The tradeoffs: independent doesn't automatically mean cheaper, and we can only compare the carriers we're appointed with. We aren't the claims department either. Claims go through the carrier you choose, though we can help you start and follow up.
Questions to ask any agent
- How many companies can you quote for me, and which ones?
- Will you compare the same coverage limits and deductibles across them?
- Who handles claims, and how do I reach them after hours?
- How often will you review my coverage?
- How do you get paid? Commissions are normal, and any agent should be able to tell you.
How we work
Hoffman Insurance Strategies is an independent agency based in Carmel, Indiana. We compare 14+ carriers for auto, home, renters, life, umbrella, and business insurance, and we show you coverage and price differences side by side so you can decide. If your current company is the best fit, we'll tell you.
Questions? Talk to a local agent.
Call, text, or request a free quote. No obligation.